In the old cable and set-top box days, consumers had to jump through several hoops to cancel their services. At a minimum, they would have to spend considerable time on the phone with customer service agents who would try everything they could to keep their...
Ever since Disney announced it was launching its own streaming service, fans haven’t stopped speculating. Netflix and Hulu subscribers wonder which of their favorites shows and movies will disappear, while Disney’s investors anxiously await updates on the broadcast company’s strategy. For all the speculation it brought, though,...
Top 5 Customer Experience Considerations When Building an OTT At Evergent, we think “over the top” (OTT) video offers an over-the-top opportunity and challenge. Are you ready to achieve success in this space? Do you know what’s most important to consider as your primary customers have...
