When an organization decides to switch from a legacy system to an intelligent billing platform, the first question that usually arises is: to build or buy a billing and revenue management solution? While there may be few benefits around building an efficient billing platform, the option...
A successful OTT streaming service looks good and is easy to use. However, one of the biggest challenges most platforms are facing right now is churn. To learn more about ways OTT streaming services can streamline their approach to subscriber retention read our article. Canceling...
There’s a common pendulum swing that happens with many innovative technologies. With the cloud, many organizations were initially keen on-going cloud-first, only to take a step back to a hybrid model. The first year cloud went to market, Capgemini found that only 15% of enterprises...
In the old cable and set-top box days, consumers had to jump through several hoops to cancel their services. At a minimum, they would have to spend considerable time on the phone with customer service agents who would try everything they could to keep their...
Top 5 Customer Experience Considerations When Building an OTT At Evergent, we think “over the top” (OTT) video offers an over-the-top opportunity and challenge. Are you ready to achieve success in this space? Do you know what’s most important to consider as your primary customers have...
