The Evergent User Lifecycle Management Platform

Fast, Flexible, Scalable User Management and Billing for Cloud Video Service Providers

Identity and User Management

Identity and User Management

Product Management

Product Management

Operations Management

Operations Management

Revenue Management

Revenue Management

Customer Care and Support

Customer Care and Support

Reporting and Dashboards

Reporting and Dashboards

Data and Workflow Orchestration

Data and Workflow Orchestration

Video delivery is a complex business today, and undergoing massive transformation. As consumers demand more independence and individual choice when consuming video, businesses face tough challenges keeping up. And finding an end-to-end, user lifecycle management and billing platform that supports your company throughout the user’s journey has become a critical requirement.
Enter Evergent.

Our cloud-based, revenue and user lifecycle management platform gives your global organization the proven back-office efficiency you demand, the rapid revenue growth you require and the features to delight your video viewers. It’s the personalized, multi-platform experience your viewers have come to expect.

Generate more revenue

Innovate and iterate on service offers at cloud speed.

Delight more customers and partners

Give them greater visibility and control.

Run operations more efficiently

Provision, bill, collect, and manage your back-office operations like never before.

Thrive in the cloud video services era with Evergent.

Identity and User Management

Easily Acquire, Identify, Register, and Manage Users

Evergent enables your company to easily manage the user acquisition, sign-up, and registration process. Your users can sign-up and register as new users, easily turning from anonymous users into known users and then into registered paying subscribers. In addition to the company’s own identity management, Evergent is pre-integrated with a variety of social identity systems such as Facebook, Google, LinkedIn, and Twitter. Evergent’s Identity and User Management Module additionally supports TV Everywhere (TVE) and authenticated TV sign-in that allows users to sign-in using a global cable or telecom login. Once signed in, users can easily manage their profiles, preferences, and any other sub-accounts within their main account.

Product Management

Gain Flexibility Promoting, Pricing, and Personalizing Products

We give your company the flexibility you require to offer packaged products and promotions by geographic territory and channel. Evergent’s Product Management Module provides a system for adding new products, packages and promotions with tiered pricing and a broad range of attributes. With it, you can define an organizational hierarchy for your product offerings and bundles, have the flexibility to offer different products, and pricing and purchase flow by geographical area or device platform all while maintaining centralized control for the definition of products. The overall product catalog can be viewed in multiple regions, categorized by type of service and product mix, and then rolled into a comprehensive top-level view.

Operations Management

Simplify the Management of Content Rights, Entitlements, and Provisioning

Managing entitlement and provisioning is critical to your business. Evergent makes it seamless and secure, and helps your company manage it across millions of users and devices. With Evergent’s Operations Management Module, we provide the functionality, flexibility, and control so you can securely deliver and personalize your content services. We enable your company to manage and control a user’s access to content, services, and hardware. Evergent’s entitlements and provisioning services are also designed to supports TV Everywhere, App Store purchases, direct purchase and carrier-based billing.

Revenue Management

Keep Track of Global Payment, Billing, and Tax

Billing management can be exceptionally complex, and fraught with challenges. Evergent supports numerous payment methods including credit card, debit card, electronic funds transfer, check/electronic check, prepaid/postpaid cards, mobile operator billing, offline cash, money order, and legacy operator billing. For greater flexibility, Evergent supports more than one hundred and fifty global currencies and allows you to define different billing areas based on geolocation. You can also define daily, weekly, monthly, and yearly billing periods, as well as different billing cycles for each billing period, bill-run status for the given cycle and much more.

Customer Care & Support

Minimize Churn by Personalizing the Care of Your Users

How you treat and support your customers will ultimately determine your success. The Evergent Customer Care and Support Module can help in several ways. It offers a self-service support portal that allows your users to easily view and update account information such as billing, profiles, preferences, and credit card information. Evergent also offers a proven Customer Service Representative (CSR) interface for managing accounts via a call center. And finally, Evergent provides a solution to reduce churn that includes account updater services, retry logic, enhanced capture, and dynamic offers to maximize retention.

Reporting and Dashboards

Enhance Your Decision-Making with Real-Time Insights

Our standardized dashboards and reports provide a wealth of management information. Through the Evergent Reporting and Dashboard Module, your company can leverage our data warehouse function to assess and store data and have the information you need to create actionable, timely reports. The Reporting Module generates reports from customer information. And our system can be configured to accommodate reporting and decision-support features customized to your specific needs. Output formats are programmed to meet a variety of requirements.

Data and Workflow Orchestration

Easily Connect to Global Video Ecosystems

Evergent helps streamline your company’s operations via our Data and Workflow Orchestration Module. By orchestrating all activities associated with the system, products, tickets, and collections—even those with pre-requisites or time requirements—we help you manage all data workflow in three ways. First, via data orchestration, we help you move data in and out of the system using real-time APIs. It’s secure and scalable. Second, our administrative capabilities make setting up your system easy, and support multiple languages. Third, we enable you to set up multi-tier, multi-division regions. This enables data by region to be aggregated into a single, comprehensive view for better management

Schedule a Live Demo with an Evergent Engineer

Imagine the benefits of a platform that’s fast, flexible, and scalable to your needs. We’ll show you the way in our half-hour demo. Our engineers speak your language, and can fill you on the latest about our cloud-based, user lifecycle management system. Don’t miss this opportunity to start generating more revenue, delighting your end-user consumers, and making your back-office far more efficient today.