Innovate and iterate on service offers at cloud speed.
Give them greater visibility and control.
Provision, bill, collect, and manage your back-office operations like never before.
Thrive in the cloud video services era with Evergent.
Evergent enables your company to easily manage the user acquisition, sign-up, and registration process. Your users can sign-up and register as new users, easily turning from anonymous users into known users and then into registered paying subscribers. In addition to the company’s own identity management, Evergent is pre-integrated with a variety of social identity systems such as Facebook, Google, LinkedIn, and Twitter. Evergent’s Identity and User Management Module additionally supports TV Everywhere (TVE) and authenticated TV sign-in that allows users to sign-in using a global cable or telecom login. Once signed in, users can easily manage their profiles, preferences, and any other sub-accounts within their main account.
We give your company the flexibility you require to offer packaged products and promotions by geographic territory and channel. Evergent’s Product Management Module provides a system for adding new products, packages and promotions with tiered pricing and a broad range of attributes. With it, you can define an organizational hierarchy for your product offerings and bundles, have the flexibility to offer different products, and pricing and purchase flow by geographical area or device platform all while maintaining centralized control for the definition of products. The overall product catalog can be viewed in multiple regions, categorized by type of service and product mix, and then rolled into a comprehensive top-level view.
Managing entitlement and provisioning is critical to your business. Evergent makes it seamless and secure, and helps your company manage it across millions of users and devices. With Evergent’s Operations Management Module, we provide the functionality, flexibility, and control so you can securely deliver and personalize your content services. We enable your company to manage and control a user’s access to content, services, and hardware. Evergent’s entitlements and provisioning services are also designed to supports TV Everywhere, App Store purchases, direct purchase and carrier-based billing.
Billing management can be exceptionally complex, and fraught with challenges. Evergent supports numerous payment methods including credit card, debit card, electronic funds transfer, check/electronic check, prepaid/postpaid cards, mobile operator billing, offline cash, money order, and legacy operator billing. For greater flexibility, Evergent supports more than one hundred and fifty global currencies and allows you to define different billing areas based on geolocation. You can also define daily, weekly, monthly, and yearly billing periods, as well as different billing cycles for each billing period, bill-run status for the given cycle and much more.
How you treat and support your customers will ultimately determine your success. The Evergent Customer Care and Support Module can help in several ways. It offers a self-service support portal that allows your users to easily view and update account information such as billing, profiles, preferences, and credit card information. Evergent also offers a proven Customer Service Representative (CSR) interface for managing accounts via a call center. And finally, Evergent provides a solution to reduce churn that includes account updater services, retry logic, enhanced capture, and dynamic offers to maximize retention.
Our standardized dashboards and reports provide a wealth of management information. Through the Evergent Reporting and Dashboard Module, your company can leverage our data warehouse function to assess and store data and have the information you need to create actionable, timely reports. The Reporting Module generates reports from customer information. And our system can be configured to accommodate reporting and decision-support features customized to your specific needs. Output formats are programmed to meet a variety of requirements.
Evergent helps streamline your company’s operations via our Data and Workflow Orchestration Module. By orchestrating all activities associated with the system, products, tickets, and collections—even those with pre-requisites or time requirements—we help you manage all data workflow in three ways. First, via data orchestration, we help you move data in and out of the system using real-time APIs. It’s secure and scalable. Second, our administrative capabilities make setting up your system easy, and support multiple languages. Third, we enable you to set up multi-tier, multi-division regions. This enables data by region to be aggregated into a single, comprehensive view for better management
As consumers demand more independence and individual choice when consuming video, businesses face tough challenges keeping up. Evergent offer a seamless, end-to-end user lifecycle experience from acquisition to support that helps you generate more revenue, delight your end-user consumers, and make your back-office far more efficient.